Building A Telephony Solution With Asterisk For The Reeds Resort

EFS Networks engineered a custom Asterisk telephony solution for The Reeds at Shelter Haven — a luxury boutique hotel in Stone Harbor, New Jersey recognized as one of Condé Nast Traveler’s World’s Best Hotels.

About the Client

The Reeds at Shelter Haven is a luxury boutique hotel located in Stone Harbor, New Jersey. The establishment required a sophisticated phone system addressing the distinct operational demands inherent to hotel management, including guest services, housekeeping coordination, and front desk operations.

The Challenge

• Development of both on-premises and cloud-based Asterisk infrastructure
• Support for VOIP and analog endpoints simultaneously
• Compatibility with multiple VOIP hardware manufacturers (Polycom, Cisco, Aastra) for back-of-house operations
• Hotel-specific features: housekeeping room clean codes, guest wake-up call automation, front desk 911 functionality, and accounting integrations

Our Solution

EFS Networks engineered a custom Asterisk module purpose-built for hotel telephony:

• Property Management System integration via partnership with DuVoice — supporting Opera, Maestro, Agilysys, and Infor platforms
• Caller ID and accounting integration for call tracking
• 911 alerting for front desk emergency notification
• Voicemail services for guest rooms and staff
• Room clean codes for housekeeping status updates via phone
• Automated wake-up calls with guest scheduling
• Extension management linked to guest check-in/check-out status

The solution received industry recognition from Cetis, a major telephone endpoint provider.

Results

• Hybrid VOIP/analog telephony supporting multiple hardware vendors
• Seamless PMS integration with major hospitality platforms (Opera, Maestro, Agilysys, Infor)
• Automated guest services including wake-up calls and room status management
• Legacy phone system integration with modern VOIP equipment at scale
• Industry recognition for the custom Asterisk module implementation